Return & Refund Policy
We want you to get exactly what you ordered, in perfect condition. If something arrives damaged, faulty or wrong, we will make it right.
What we accept
You can open a claim within 7 days of delivery if your item is:
- Damaged in transit
- Defective or not working on arrival
- The wrong item or the wrong variant from what you ordered
What we cannot accept
- Change of mind, or no longer wanted
- Ordering the wrong item or variant by mistake
- An incorrect delivery address supplied at checkout
- Orders where carrier tracking shows the package was delivered
- Claims opened more than 7 days after delivery
How to open a claim
Go to your order status page and select Request a return. Attach a clear photo or a short video showing the problem. This is required for every claim and must be submitted within the 7-day window. We review and respond within one business day.
How claims are resolved
Most claims are resolved from your photos alone. In those cases we send a replacement or issue a refund and you keep the original item. You do not need to ship anything back. If a physical return is needed, we email you a prepaid return label. Return shipping is paid by us and there is no restocking fee. Do not send an item back without a label from us, as unlabelled returns cannot be tracked or refunded.
Refunds
Refunds are issued within 48 hours of your claim being approved. Refunds go back to the original payment method. Your bank or card issuer may take a further 3 to 10 business days to post the funds. Shipping charges are refunded when the entire order is refunded.
Cancellations
Orders can be cancelled for a full refund any time before they ship, usually within the first 24 hours. Once an order has shipped it can no longer be cancelled, and the returns policy above applies instead.
Damaged on arrival
If a package arrives visibly damaged, photograph it before opening if you can. It speeds up the claim and helps us recover the cost from the carrier.